Privacy Policy
What this covers
This policy explains how Astra IT Solution Pvt Ltd handles information in the CRM.
Information we keep
- Company details: name, address, contact person, phone, email and billing records.
- Staff accounts: name, email, phone, role, attendance and the actions they take.
- Records you add: students, leads, documents, payments and messages. Your company decides what goes in, and we handle it for you.
How we use it
Only to run the CRM: sign-in, sending the emails, SMS and WhatsApp messages you ask for, billing, support and keeping the service safe. We do not sell your data.
Who else handles it
The server and backup provider that host the CRM, and the email, SMS, WhatsApp and payment services you switch on. They get only what they need to do that job.
Safety
Each company has its own database. Passwords are stored as hashes, saved tokens are encrypted, and two-step login is available. Backups are taken every day.
How long we keep it
While your company uses the CRM, and for 30 days after it is cancelled. Backups roll over within 14 days.
Your choices
Your company admin can correct or delete records. To get a copy of your data or close the account, contact us.
Cookies
We use cookies only to keep you signed in and to remember your company code and choices.
Contact
dharelprameshwor@gmail.com or 9817240202